Consumer Perspectives on Health Care Decision-Making Quality, Cost and Access to Information

This Academy report reveals patient and consumer perspectives on making decisions about health and health care, using information gathered during a series of 2015, New York State-based focus groups. In the report, health care consumers from three cities—Buffalo, Albany and New York—discuss the challenges of finding information on cost and quality of health care services. The report also includes participant recommendations for increasing access to reliable information about providers, health and care.